About the role
The Business Systems role is responsible for DGMN’s Customer Relationship Management (CRM) system, acting as a strategic partner with internal stakeholders to help produce solutions to drive revenue, increase overall efficiencies, drive data integrity through processes/routines and help solve business problems.
Job Responsibilities
•Develops a vision, strategy and roadmap of technical solutions with a focus on scalability and continuous improvement.
•Collaborate with stakeholders as the driver/accountable lead for all DGMN revenue operations and system management, inclusive of developing solutions that solve business problems.
•Owner of the technical performance of Salesforce and all tech stack applications/platforms ensuring systems are operating as intended.
•Qualify/recommend integrations and other technology needs to support a quickly scaling and innovative business.
•Manage fields/objects, workflows, record types, data validation, content/visuals, integrations (both internal and external), and other features as needed.
•Build reports/dashboards that help monitor the business KPIs.
•Create materials (trainings, resources, newsletter, etc.), supporting user adoption and best practices and socialize key learnings for broader enablement.
Job Qualifications
•Salesforce certification or applicable experience with Salesforce CRM.
•An understanding of general sales cycle and digital customer journeys related to marketing.
•Superior project management and organizational skills with a proven ability to manage multiple projects simultaneously.
•Highly detail-oriented, self-starter, independent worker with critical thinking skills and can navigate ambiguity.
•Drawn to tackle problems by translating data/reporting into insights and actions that could help deliver results to the business.
•Comfortable leading projects and collaborating with various Dollar General functions as the DGMN CRM Revenue Management SME.
Education/Experience
•Bachelor’s degree required
•Salesforce experience, Retail Media Network, digital media, CPG and agency experience is a plus
•Relevant experience working with cross functional with both business and technical teams.
Originally posted on Himalayas