About the role
This is a remote position.
Our client is looking for aPatient Coordinatorto support the early stages of clinical trial recruitment by connecting with prospective participants, conducting remote pre-screening calls, and determining whether individuals may qualify for research opportunities.
They operate in the clinical research and healthcare technology space, combining patient-centered engagement with technology to help clinical studies recruit qualified participants more efficiently. In recent years, they have supported a growing portfolio of clinical studies across numerous therapeutic areas while helping research teams accelerate patient enrollment.
The ideal candidate is an empathetic and confident communicator who is comfortable handling a high volume of patient conversations, discussing medical information, following structured screening protocols, and maintaining accurate documentation. This role requires a combination of healthcare knowledge, strong phone communication skills, attention to detail, and the ability to perform effectively in a fast-paced remote environment.
Responsibilities
Manage a high volume of inbound and outbound calls with prospective clinical trial participants.
Conduct detailed remote pre-screening conversations to collect medical history, demographic information, and other trial-specific eligibility details.
Communicate with prospective participants clearly, professionally, and compassionately, often following established scripts and screening protocols.
Explain clinical trial objectives, eligibility requirements, and potential risks and benefits in language patients can easily understand.
Build positive relationships with prospective participants by providing attentive, supportive, and patient-focused service.
Apply knowledge of medical terminology when reviewing patient information and evaluating potential trial eligibility.
Use remote communication and collaboration platforms to manage calls, documentation, and internal communication.
Meet or exceed established KPIs related to qualified referrals, patient enrollment, conversion rates, and other downstream outcomes.
Maintain complete, accurate, and timely documentation of patient interactions in accordance with regulatory and study-specific requirements.
Participate in ongoing remote training covering study protocols, compliance requirements, and patient engagement best practices.
Follow established quality assurance procedures and applicable clinical research requirements.
Keep relevant stakeholders informed about patient status, referral outcomes, and any concerns or issues identified during the screening process.
Manage a high volume of inbound and outbound calls with prospective clinical trial participants.
Conduct detailed remote pre-screening conversations to collect medical history, demographic information, and other trial-specific eligibility details.
Communicate with prospective participants clearly, professionally, and compassionately, often following established scripts and screening protocols.
Explain clinical trial objectives, eligibility requirements, and potential risks and benefits in language patients can easily understand.
Build positive relationships with prospective participants by providing attentive, supportive, and patient-focused service.
Apply knowledge of medical terminology when reviewing patient information and evaluating potential trial eligibility.
Use remote communication and collaboration platforms to manage calls, documentation, and internal communication.
Meet or exceed established KPIs related to qualified referrals, patient enrollment, conversion rates, and other downstream outcomes.
Maintain complete, accurate, and timely documentation of patient interactions in accordance with regulatory and study-specific requirements.
Participate in ongoing remote training covering study protocols, compliance requirements, and patient engagement best practices.
Follow established quality assurance procedures and applicable clinical research requirements.
Keep relevant stakeholders informed about patient status, referral outcomes, and any concerns or issues identified during the screening process.
Requirements
Minimum2 years of call center experience within healthcare or clinical research.
Strong verbal and written communication skills.
Ability to explain medical or clinical information clearly and confidently to patients.
Working knowledge of medical terminology and clinical trial processes.
Experience managing a high volume of phone-based interactions.
Strong organizational and time-management abilities.
Excellent attention to detail, particularly when documenting patient information.
Ability to multitask and prioritize responsibilities in a fast-paced remote environment.
Strong computer literacy and willingness to quickly learn new software.
Reliable internet connection and an appropriate home workspace for confidential patient conversations.
Qualifications
Previous experience in a healthcare call center, clinical research organization, patient recruitment environment, or similar patient-facing setting.
Comfortable managing both inbound and outbound patient calls.
Proficiency with remote collaboration and communication platforms such as Microsoft Office, Outlook, Teams, SharePoint, RingCentral, and Slack.
Good Clinical Practice (GCP) certification is preferred, or willingness to obtain the certification within the required timeframe.
Ability to remain empathetic and professional when communicating with patients experiencing sensitive or emotional circumstances.
Comfortable adapting working hours occasionally when patient or project requirements require additional flexibility.
Previous experience in a healthcare call center, clinical research organization, patient recruitment environment, or similar patient-facing setting.
Comfortable managing both inbound and outbound patient calls.
Proficiency with remote collaboration and communication platforms such as Microsoft Office, Outlook, Teams, SharePoint, RingCentral, and Slack.
Good Clinical Practice (GCP) certification is preferred, or willingness to obtain the certification within the required timeframe.
Ability to remain empathetic and professional when communicating with patients experiencing sensitive or emotional circumstances.
Comfortable adapting working hours occasionally when patient or project requirements require additional flexibility.
Benefits
100% remote position
Opportunity to work within the growing clinical research and healthcare technology industry.
Exposure to clinical trials across multiple therapeutic areas.
Originally posted on Himalayas